Return postage fees are the responsibility of the buyer. Returning by 2nd class post is sufficient. We would recommend that you obtain proof of postage. Clearly state on the invoice the reason for return and whether you require a refund or exchange, We reserve the right to exchange for an alternative product. The buyer is responsible for the postage fees for returns and exchanges. Your return is your responsibility until it reaches Gee Gees Emporium. Do ensure your return is packed up properly and cannot get damaged during transit. We cannot be responsible for any damages during transit.
Personalised Items are non-returnable.
All returns or damages must be notified to us within fourteen (14) days after the receipt of the order. Returned goods must be sent back within twenty one (21) days of the original order. If a return is received by us after 21 days of your order, we will give you the choice of a gift card or exchange to the value of the purchased item.
Any refund that is due will be processed within 7 days of receipt of return being received back at Gee Gees Emporium** Please bear in mind refunds are taking longer to process due to COVID restrictions and allowing returns to sit for 36 hours before inspection **.
The returned goods need to be in their original packaging, with all tags still attached and they need to be in a "as new" re-saleable condition. Return postage is at the buyers cost and risk. If the item you’re returning to us does not meet all the conditions above, we will not give you a refund. Furthermore, we may have to send your item back to you, for which we’ll charge you the cost of postage.
Returning Horse Rugs
Returned horse rugs must be returned in undamaged original packaging with all labels attached. Horse rugs must be clean inside to avoid the possibility of cross infection of skin infections etc and the possibility of mites etc
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned. Refunds will be transferred to the same method of the original payment.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. Usually 14 days. We will email you that you are entitled to a refund for the defective goods or a replacement. ** Please bear in mind refunds are taking longer to process due to COVID restrictions and allowing returns to sit for 36 hours before inspection **
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.