Free Delivery on orders over £45
To return an item firstly email us at us of the return. We will provide the return address. Return your goods with your invoice.
We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
Personalised Items are non-returnable.
All returns must be informed within fourteen (14) days after the receipt of the order. You will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as soon as possible. Within fourteen (14) days of receipt of the original order back to us.
The returned goods need to be in their original packaging and they need to be in a sellable condition. Return postage is at the buyers own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. Usually 14 days. We will email you that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.
3 - 5 days
UK standard Delivery £3.95
1 - 2 days
UK Express Delivery £6.50